Any company’s success, depends highly on the specialized knowledge of its people. Therefore, INcrementUM offers the following trainings and seminars:
- E-sales & Revenue Management training: Training of your sales department staff. It may be done either with the trainer’s physical presence or online depending on your needs. After training support is also provided to the trainees.
- “Who is my guest?” seminar: This seminar is addressed to all hotel staff. It targets the proper understanding of what is a “brand” and why it is important to build one, what is “storytelling”, who the hotel guests are, what are their expectations, what is the role of the employees and many other topics which aim to improve the guests’ service & experience.
- F&B service training: Extensive training of all the food & beverage service staff. The target is to ensure the correct techniques of service, the proper communication and interaction with guests, as well as the right operational procedures of the department they work in.