INcrementUM offers you the possibility to monitor the quality of your services also with a “Mystery Guest Check”. In agreement with the hotelier, a reservation will be done at the hotel and an associate of our company will spend some days there as a regular guest. During his/her stay, he/she will check the operation of all departments, using a checklist which will be created exclusively based on the hotel’s needs and will be approved by the hotelier beforehand. The results of this visit will be presented to the hotelier within three days after the departure of the “Mystery Guest”.